CompTIA A+ 220-1101 and 220-1102

Hours: 100 / Access Length: 12 Months / Delivery: Online, Mentor Supported

Course Overview:

The CompTIA A+ Core Series emphases the technologies and skills IT pros need to support a hybrid workforce, such as increased reliance on SaaS applications for remote work, troubleshooting and how to remotely diagnose and correct common software, hardware, or connectivity problems, cloud virtualization and IoT device security to data management and scripting, multiple operating systems now encountered by technicians on a regular basis and how to keep them running properly. Comptia Core reflects the changing nature of the job role, where many tasks are sent to specialized providers as certified personnel need to assess whether it’s best to fix something on site, or to save time and money by sending proprietary technologies directly to vendors.

On course completion, you will be able to achieve the following:

• Install, configure, and troubleshoot PC motherboards, system components, and peripheral devices.
• Compare networking hardware types and configure local addressing and Internet connections.
• Summarize uses for network services, virtualization, and cloud computing.
• Support the use of mobile devices and print devices.
• Configure and troubleshoot the Windows operating system.
• Support the Linux and macOS operating systems.
• Configure SOHO network security and manage PC security settings.
• Support the use of mobile apps.
• Use remote support and scripting tools.
• Implement operational procedures.

This course includes access to the official CompTIA course content, official CompTIA hands-on live lab cloud content, and official CompTIA practice certification exam.

Testimonial

"My ProTrain CompTIA A+ certification equaled two years of experience with the company I interviewed, and I was hired within two days. I work full time and enjoy a good salary with full benefits including health, life insurance, and a 401k."

James Heinrich

Course Outline:

CompTIA A+ 220-1101 Curriculum:

Lesson 1: Installing Motherboards and Connectors

One of the main roles for a CompTIA A+ technician is to install and configure personal computer (PC) hardware. This hands-on part of the job is what draws many people to a career in information technology (IT) support. As an IT professional, you will set up desktop computers and help end users to select a system configuration and peripheral devices that are appropriate to their work. You will often have to connect peripheral devices using the correct cables and connectors and install plug-in adapter cards.

To complete these tasks, you must understand how the peripheral devices and internal PC components are connected via the motherboard. As you may encounter many different environments in your work, you must also be able to distinguish and support both modern and legacy connection interfaces.

Lesson 2: Installing System Devices

The market for the system components of a personal computer is a complex one. Processors, memory modules, disk drives, and power supplies are advertised with a bewildering range of technology improvements and performance differentiators. As a CompTIA A+ technician, you need to interpret these performance characteristics and understand how processing, storage, and power components contribute to a PC specification that is appropriate for a given usage scenario. You must be able to resolve compatibility issues and be confident about the manual installation and removal procedures for these often expensive and delicate devices.

Lesson 3: Troubleshooting PC Hardware

Troubleshooting is a core competency for the role of CompTIA A+ service technician. Whether it is trying to identify a fault in a new build system or assisting a user with a computer that has just stopped working, you will typically be required to demonstrate your troubleshooting skills on each and every day of your job. To become an effective troubleshooter, you need a wide range of knowledge, the ability to pay attention to details, and the readiness to be open and flexible in your approach to diagnosing issues. It is also important to learn and apply best practices and a structured methodology to give yourself the best chance of success when diagnosing complex troubleshooting scenarios.

Lesson 4: Comparing Local Networking Hardware

Network support is a great competency for IT technicians at all levels to possess. In today's environment, standalone computing is a rarity. Just about every digital device on the planet today is connected to external resources via a network, whether it is a small office/home office (SOHO) network, a corporate WAN, or to the Internet directly. The ability to connect, share, and communicate using a network is crucial for running a business and staying connected to everything in the world. As a CompTIA® A+® support technician, if you understand the technologies that underlie both local and global network communications, you can play an important role in ensuring that the organization you support stays connected.

Lesson 5: Configuring Network Addressing and Internet Connections

Network cabling, wireless radios, and devices such as switches and APs are used to implement local networks at the hardware level. A local-only network has limited uses, however. The full functionality of networking is only realized when local networks join wide area networks, such as the Internet. This requires modem devices and radio antennas that can communicate over the cabling and wireless media types used by Internet service providers (ISPs). It also requires technologies that can identify each network and forward data between them. This network addressing and forwarding function is performed by router devices and the Internet Protocol (IP).

Lesson 6: Supporting Network Services

IP, TCP/UDP, DHCP, and DNS establish the basic addressing and forwarding functions necessary to implement network connectivity. Network applications use these underlying network and transport functions to run user-level services, such as web browsing or file sharing. In this topic, you will learn to summarize the server roles that are used to implement network applications.

Lesson 7: Summarizing Virtualization and Cloud Concepts

Virtualization is also the technology underpinning cloud computing. Cloud is one of the most dominant trends in networking and service provision. Many organizations are outsourcing parts of their IT infrastructure, platforms, storage, or services to cloud solutions providers. Virtualization is at the core of cloud service provider networks. If you can compare and contrast the delivery and service models for cloud, your customers will benefit from your advice and support when deploying cloud resources.

Lesson 8: Supporting Mobile Devices

This lesson focuses on mobile devices and how they differ from desktop systems in terms of features, upgrade/repair procedures, and troubleshooting. As a certified CompTIA® A+® technician, you will be expected to configure, maintain, and troubleshoot laptops, smartphones, and tablets. With the proper information and the right skills, you will be ready to support these devices as efficiently as you support their desktop counterparts.

Lesson 9: Supporting Print Devices

Despite predictions that computers would bring about a paperless office environment, the need to transfer digital information to paper or back again remains strong. As a CompTIA® A+® certified professional, you will often be called upon to set up, configure, and troubleshoot print and scan devices. Having a working knowledge of the many printer technologies and components will help you to support users' needs in any technical environment.

CompTIA A+ 220-1102 Curriculum:

Lesson 1: Configuring Windows

The operating system (OS) is the software that provides a user interface to the computer hardware and provides an environment in which to run software applications and create computer networks. As a professional IT support representative or PC service technician, your job will include installing, configuring, maintaining, and troubleshooting personal computer (PC) operating systems.

Lesson 2: Managing Windows

Settings and Control Panel are focused on managing configuration settings for a single computer. In an enterprise environment, configuration and monitoring of hundreds or thousands of desktops require more advanced tools. For example, very commonly, configuration can be achieved more quickly and reliably using command-line tools. In this lesson, you will learn about the appropriate use of advanced interfaces and tools to manage Windows 10 and Windows 11 systems.

Lesson 3: Identifying OS Types and Features

While the early lessons in this course have focused on Windows 10, there is a much wider range of operating systems available. Even with Windows, there are various editions to target different market sectors. There are also operating systems designed to support specific hardware types, such as mobile devices. Being able to compare and contrast OS types, versions, and editions will prepare you to support users in a variety of different environments.

Lesson 4: Supporting Windows

To support an OS, you must be able to plan the deployment of software, train and assist users, and troubleshoot problems. As well as technical challenges, there are operational and business factors to consider when installing operating systems and third-party software. Troubleshooting requires knowledge of common symptoms and probable causes in addition to being able to use tools to recover a system or data files.

Lesson 5: Managing Windows Networking

Once you have the computer network up and running, you can start to configure it to provide useful services. File and print sharing are key uses of almost every network. When configuring these resources, you must be aware of potential security issues and understand how to set permissions correctly to ensure that data is only accessible to those users who really should have been authorized to see it.

Lesson 6: Managing Linux and macOS

The various operating systems you might encounter use different interfaces and command syntax, but the functionality of those tools is common across all types of systems. You will need to configure disks and file systems, user accounts, network settings, and software applications.

Lesson 7: Configuring SOHO Network Security

By identifying security threats and vulnerabilities, as well as some of the controls that can counteract them, you can help keep your organization's computing resources safe from unauthorized access. In this lesson, you will identify security threats and vulnerabilities, plus some of the logical and physical controls used to mitigate them on SOHO networks.

Lesson 8: Managing Security Settings

Firewalls provide a security border around a network, but this secure border is not sufficient to protect against insider threat, advanced malware, or sophisticated threat-actor tactics and techniques. Most organizations deploy defense in depth controls to ensure that each endpoint—computer, laptop, smartphone, or tablet—is deployed in a hardened configuration in terms of both the OS and the web browser software.

Lesson 9: Supporting Mobile Software

Mobile devices have largely replaced computers as contact-manager and web-browsing tools, and there is little choice but for an enterprise network to support their use. The huge variety of device types and mobile OS types and versions makes managing their use a complex task, however.

Lesson 10: Using Support and Scripting Tools

As a CompTIA A+ technician, you will usually perform support tasks within the context of a company's operational procedures. These procedures include ways of using remote access to handle problems more efficiently, coping with disasters so that data loss and system downtime is minimized, identifying regulated data and content, planning for security incident response, and potentially using scripting to ensure standardized configuration changes.

Lesson 11: Implementing Operational Procedures

Companies also need ticketing systems, asset documentation, and change-management procedures to enforce configuration management. They need safe working practices and to ensure the physical environment does not present any health hazards or risks to electronic devices. Additionally, they need to ensure that technicians and agents represent the company professionally in all customer contact and support situations.

All necessary course materials are included.

Certification(s):

This course prepares a student to take the CompTIA A+ 220-1101 and CompTIA A+ 220-1102 national certification exams.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.