Human Skills - Human Resources Bundle

Hours: 152 / Access Length: 12 Months / Delivery: Online, Self-Paced

Course Overview:

The Human Resources Soft Skills Bundle combines the skills needed to successfully maintain employee relations within a company. Participants will learn the basic tools to handle numerous human resource situations such as interviewing, orientation, training, safety, harassment, discrimination, violence, discipline, and termination. Within these workshops students will learn Business Succession Planning, Contract and Crisis Management, Employee Onboarding, Recruitment, Termination, Health and Wellness at Work, Hiring Strategies, Workplace Diversity, and Harassment strategies. Having a talented group of employees has always been a key to success; it will translate into better performance and higher productivity.

The Human Resources Soft Skills Bundle includes the following courses:

Business Succession Planning
Contract Management
Crisis Management
Developing a Lunch and Learn
Employee Onboarding
Employee Recruitment
Employee Termination Processes
Generation Gaps
Health and Wellness at Work
Hiring Strategies
Human Resource Management
Measuring Results From Training
Millennial Onboarding
Talent Management
Train-The-Trainer
Universal Safety Practices
Workplace Diversity
Workplace Harassment
Workplace Violence

Course Outline:

Business Succession Planning Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Succession Planning vs. Replacement Planning

What is Business Succession Planning?
What is Replacement Planning?
Differences Between
Deciding What You Need

Module Three: Preparing for the Planning Process

How to Set Parameters for the Planning Process
Should You Establish a Committee?
How to Gather Operational Data

Module Four: Initiating Process

Develop a Mission Statement
Develop a Vision Statement
Choosing to Be a Mentor

Module Five: The SWOT Analysis

Identifying Strengths
Identifying Weaknesses
Identifying Opportunities
Identifying Threats

Module Six: Developing the Succession Plan

Prioritize What the Succession Plan Will Address
Set Goals and Objectives
Develop a Strategy for Achieving Goals
Draft the Plan

Module Seven: Executing the Plan

Assign Responsibility and Authority
Establish a Monitoring System
Identifying Paths
Choosing Your Final Approach

Module Eight: Gaining Support

Gathering Data
Addressing Concerns and Issues
Evaluating and Adapting

Module Nine: Managing the Change

Developing a Change Management Plan
Developing a Communication Plan
Implementing the Plans
Providing Constructive Criticism
Encouraging Growth and Development

Module Ten: Overcoming Roadblock

Common Obstacles
Re-Evaluating Goals
Focusing on Progress

Module Eleven: Reaching the End

How to Know When You’ve Achieved Success
Transitioning
Wrapping It All Up

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Contract Management Curriculum:

Module One: Getting Started

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Module Two: Defining Contract Management

What is Contract Management?
Contract Types
Contract Elements
Risks of Poor Contract Management
Case Study
Module Two: Review Questions

Module Three: Legal and Ethical Contract Management

Contract Law I
Contract Law II
Defining Ethical Contract Management
Ethical Breaches
Case Study
Module Three: Review Questions

Module Four: Contract Management Requests

Choosing Potential Bidders
RFPs and Technology
Calculating Value
Making a Choice
Case Study
Module Four: Review Questions

Module Five: How to Create a Contract

Templates and Software
Compliance
Wording
Risks of Noncompliance
Case Study
Module Five: Review Questions

Module Six: Contract Negotiations

Be Prepared
Prioritize Terms
Remain Professional
Execute the Contract
Case Study
Module Six: Review Questions

Module Seven: Assess Performance

What Performance Can Be Assessed
Creating Metrics
Measuring Performance
Improving Performance
Case Study
Module Seven: Review Questions

Module Eight: Relationships

Qualities of Effective Relationships
Relationship Pitfalls
Building Trust
Maintaining Relationships
Case Study
Module Eight: Review Questions

Module Nine: Amending Contracts

Redlines and Strikeouts
Replacing Clauses
Describing Amendments
Amendment Status
Case Study
Module Nine: Review Questions

Module Ten: Conducting Audits

Why Audit?
Plan
Establishing Procedures
Investigate and Report
Case Study
Module Ten: Review Questions

Module Eleven: Renewing Contracts

Involve Stakeholders
Review
Check for Accuracy and Changes
Update or Cancel
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Recommended Reading
Completion of Action Plans and Evaluations

Crisis Management Curriculum:

Module One: Getting Started

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Module Two: Crisis

Internal Risks
External Risks
Aggression
Violence
Case Study
Module Two: Review Questions

Module Three: Workplace Violence

Threats
Damage
Psychological Acts
Physical Acts
Case Study Module Three: Review Questions

Module Four: Myths

Violence Just Happens
It Is Uncommon
Problems Will Solve Themselves
It Is Not Possible To Prevent Violence
Case Study
Module Four: Review Questions

Module Five: Escalation

Threats
Stalking and Bullying
Injury
Death
Case Study
Module Five: Review Questions

Module Six: Concerning Behaviors

Disruptive
Emotional Abuse
Causes Anxiety
Examples of Behavior
Case Study
Module Six: Review Questions

Module Seven: Domestic Violence Indicators

Disruptive Calls
Poor Concentration
Bruising
Absences
Case Study
Module Seven: Review Questions

Module Eight: Triggers of Workplace Violence

Reprimands and Terminations
Financial Strain
Loss of Loved One
Perceived Slights
Case Study
Module Eight: Review Questions

Module Nine: Conflict Dangers

Triggers
Action Point
Flashpoint
Identify
Case Study
Module Nine: Review Questions

Module Ten: Response

Note Areas of Concern
Discuss It
Report It
Report Extreme Cases to HR/Tip Line
Case Study
Module Ten: Review Questions

Module Eleven: Strategies

Policies
Programs
Emergency Procedures
Train Employees
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Recommended Reading
Completion of Action Plans and Evaluations

Developing a Lunch and Learn Curriculum:

Module One: Getting Started

Housekeeping Items
The Parking Lot
Workshop Objectives
Action Plans and Evaluations

Module Two: The Prep Work

Finding the Best the Location
Setting up the Location
Focus Group
Practice
Case Study
Module Two: Review Questions

Module Three: Creating the Content (I)

Picking the Right Topic
Hands on Works Great
Stay Focused
Keep it Informal
Case Study
Module Three: Review Questions

Module Four: Creating the Content (II)

Make It Interactive
Review it Thoroughly
Creating a Customized Presentation
Back It Up!
Case Study
Module Four: Review Questions

Module Five: During the Session

Ground Rules
Quick Opening
Parking Lot
Adjusting on the Fly
Case Study
Module Five: Review Questions

Module Six: Food and Facilities

Providing Food?
People Bringing Their Own
Eat During or After?
Clean Up and Tear Down
Case Study
Module Six: Review Questions

Module Seven: Take Away Material

Handouts and Take Away Material
Quizzes or Self-Tests
Website with Minutes and Session Notes
Reference Material or White Paper
Case Study
Module Seven: Review Questions

Module Eight: Difficult Situations or People

Disruptions
Food Issues
Senior Management Buy In
People Not Participating?
Case Study
Module Eight: Review Questions

Module Nine: What A Lunch and Learn is Not

Heavy or Serious Topics
Required Training
Replacement for Traditional Training
Just a Free Lunch
Case Study
Module Nine: Review Questions

Module Ten: Best Practices (I)

Obtain Feedback and Tweak
Utilize Star Employees
Provide an Agenda Ahead of Time
Keep the Session Casual and Loose
Case Study
Module Ten: Review Questions

Module Eleven: Best Practices (II)

Use it as a Refresher
Networking Opportunity
Upper Management Q&A Session
Put it on a Regular Schedule
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Employee Onboarding Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Introduction

What is Onboarding?
The Importance of Onboarding
Making Employees Feel Welcome
First Day Checklist
Case Study
Review Questions

Module Three: Purpose of Onboarding

Start-Up Cost
Anxiety
Employee Turnover
Realistic Expectations
Case Study
Review Questions

Module Four: Onboarding Preparation

Professionalism
Clarity
Designating a Mentor
Training
Case Study
Review Questions

Module Five: Onboarding Checklist

Pre-Arrival
Arrival
First Week
First Month
Case Study
Review Questions

Module Six: Creating an Engaging Program

Getting off on the Right Track
Role of Human Resources
Role of Managers
Characteristics
Case Study
Review Questions

Module Seven: Following Up with New Employees

Initial Check In
Following Up
Setting Schedules
Mentor’s Responsibility
Case Study
Review Questions

Module Eight: Setting Expectations

Defining Requirements
Identifying Opportunities for Improvement and Growth
Setting Verbal Expectations
Putting it in Writing
Case Study
Review Questions

Module Nine: Resiliency and Flexibility

What is Resiliency?
Why is it Important?
5 Steps
What is Flexibility?
Why is it Important?
5 Steps
Case Study
Review Questions

Module Ten: Assigning Work

General Principals
The Dictatorial Approach
The Apple Picking Approach
The Collaborative Approach
Case Study
Review Questions

Module Eleven: Providing Feedback

Characteristics of Good Feedback
Feedback Delivery Tools
Informal Feedback
Formal Feedback
Case Study
Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Employee Recruitment Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Introduction to Recruitment

What is Recruitment?
Challenges and trends
Sourcing Candidates
Requirements
Case Study
Review Questions

Module Three: The Selection Process

Job Analysis and Descriptions
The Approach
The Recruitment Interview
Testing
Case Study
Review Questions

Module Four: Goal Setting

Using The G.R.O.W. Model
Identifying Goal Areas
Setting SMART Goals
Using a Productivity Journal
Case Study
Review Questions

Module Five: The Interview

Phone Interviews
Traditional Interviews
Situational Interviews
Stress Interviews
Case Study
Review Questions

Module Six: Types of Interview Questions

Direct Questions
Non-Direct Questions
Hypothetical or Situational Questions
Behavioral Descriptive Questions
Case Study
Review Questions

Module Seven: Avoiding Bias in Your Selection

Expectancy Effect
Primary Effect
Obtaining Bias Information
Stereotyping
Case Study
Review Questions

Module Eight: The Background Check

Preparation
Data Collection
Illegal Questions
Being Thorough Without Being Pushy
Case Study
Review Questions

Module Nine: Making Your Offer

Outlining the Offer
Negotiation Techniques
Dealing with Difficult Issues
Sealing the Deal
Case Study
Review Questions

Module Ten: Orientation and Retention

Getting off on the Right Track
Your Orientation Program
The Check-List
Following Up
Case Study
Review Questions

Module Eleven: Measuring the Results

Cost Breakdown
Employee Quality
Recruiter Effectiveness
Fine Tuning
Case Study
Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Employee Termination Processes Curriculum:

Module One: Getting Started

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Module Two: Performance Improvement Plan (PIP) Before Firing

Justification
Validate
Include
Be Grateful
Case Study
Module Two: Review Questions

Module Three: Employees Who Should Be Terminated (I)

Feeling of Entitlement
Cannot Perform Job Functions
Can’t Function with Other Employees
They Overpromise and Under deliver
Case Study
Module Three: Review Questions

Module Four: Employees Who Should Be Terminated (II)

Blatant Disregard for Customers
They Are Unreliable
Don’t Adhere to Code of Conduct
Use Company Property for Personal Use
Case Study
Module Four: Review Questions

Module Five: Things to Consider When Setting Up The Termination Meeting

Meeting Attendees
Venue of the Meeting
Security Presence
Logistics
Case Study
Module Five: Review Questions

Module Six: The Correct Way to Fire an Employee (I)

Use Positive Language
Review Past Feedback
Concentrate on Specific Behavior
Fire Early in the Week
Case Study
Module Six: Review Questions

Module Seven: The Correct Way to Fire an Employee (II)

Keep it Short
Have Employee Sign Release
Transfer Terminated Employee’s Functions
Avoid Fighting Unemployment Claims with Employee
Case Study
Module Seven: Review Questions

Module Eight: Employment Termination Checklist

Notification to Human Resources
Systems Access Terminations
Return to Company Property
Benefits Status
Case Study
Module Eight: Review Questions

Module Nine: The Don’ts of Firing an Employee (I)

No Performance Improvement Plan
Use Electronic Method
Fire Without a Witness
Provide Long Reason for Firing
Case Study
Module Nine: Review Questions

Module Ten: The Don’ts of Firing an Employee (II)

Not Making the Decision Final
Let Employee to Take Company Property
Allow Access to Work Area
Permit Information System Access
Case Study
Module Ten: Review Questions

Module Eleven: Conduct Effective Exit Interviews

When, How and Who
Objective of the Process
Company Readiness for Exit Interviews
Execute the Feedback Results
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Recommended Reading
Completion of Action Plans and Evaluations

Generation Gaps Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: History

What Generations Exist in the Workplace
What Defines a Generation?
What This Means In Our Workplace?

Module Three: Traditionalist

Their Background
Their Characters
Their Working Style

Module Four: Baby Boomers

Their Background
Their Characters
Their Working Style

Module Five: Generation X's

Their Background
Their Characters
Their Working Style

Module Six: Generation Y's (Millennial)

Their Background
Their Characters
Their Working Style

Module Seven: Differentiations Between Generations

Background
Attitude
Working Style
Life Experience

Module Eight: Finding Common Ground

Adopting A Communication Style
Creating An Affinity Group
Sharing Knowledge

Module Nine: Conflict Management (I)

Younger Bosses Managing Older Workers
Avoid Turnover with a Retention Plan
Breaking Down the Stereotypes

Module Ten: Conflict Management (II)

Embrace The Hot Zone
Treat Each Other As A Peer
Create a Succession Plan

Module Eleven: The Power of 4

Benefits of Generation Gaps
How to Learn From Each Other
Embracing the Unfamiliar

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Health and Wellness at Work Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Meaning and Definition of a Health and Wellness Program?

What is a Health and Wellness Program?
Productivity
Cost of Health Care
Costs of Absenteeism
Case Study
Module Two: Review Questions

Module Three: Types of Health Behavior Programs

Health Behaviors
Health Screenings and Maintenance
Mental Health
Physical Injuries
Case Study
Module Three: Review Questions

Module Four: Health Behavior Programs

Increasing Physical Activity
Nutrition & Weight Loss
Tobacco Cessation
Substance Abuse Treatment
Case Study
Module Four: Review Questions

Module Five: Health Screenings and Maintenance Programs

Preventative Care Screenings
Cancer Screenings
Annual Examinations
Maintenance Programs
Case Study
Module Five: Review Questions

Module Six: Mental Health Programs

Stress Management
Support Groups
Counseling
Awareness and Education
Case Study
Module Six: Review Questions

Module Seven: Evaluate the Need

Review Current Health and Wellness Programs
Environmental Factors
Identify Common Health Conditions and Procedures
Review Company Information Pertaining to Employee Health
Case Study
Module Seven: Review Questions

Module Eight: Planning Process

Form a Health and Wellness Team or Committee
Budget
Define Goals
Programs and Policies
Case Study
Module Eight: Review Questions

Module Nine: Implementation

Get Management Support
Test It
Get the Word Out
Incentives
Case Study
Module Nine: Review Questions

Module Ten: Create a “Culture of Wellness”

Accessible Healthy Eating Options
Give Them a Break
Alcohol, Drug, and Smoke Free Work Environment
Eliminate Hazards
Case Study
Module Ten: Review Questions

Module Eleven: Evaluate Results

Check the Results
Employee Satisfaction
Share Achievements
Revise Plans as Necessary
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Hiring Strategies Curriculum:

Module One: Getting Started

Housekeeping Items
The Parking Lot
Workshop Objectives
Pre-Assignment
Action Plans and Evaluations

Module Two: Defining and Knowing the Position

Know the Position
Needs Analysis
Job Analysis
Task Analysis
Case Study
Module Two: Review Questions

Module Three: Hiring Strategy

Company Information
Salary Range
Top Performers
Be Prepared
Case Study
Module Three: Review Questions

Module Four: Lure in Great Candidates

Advertise Where Candidates Visit
Develop Corporate Citizenship
Treat Your Candidates Well
Look at the Competition
Case Study
Module Four: Review Questions

Module Five: Filtering Applicants to Interview

Put Lots of Weight on Cover Letters
Grading Resumes
Internet Search
Initial Phone Interview
Case Study
Module Five: Review Questions

Module Six: The Interview (I)

Introduce Everyone
Use a Panel
Match the Interview to the Job
Types of Questions
Case Study
Module Six: Review Questions

Module Seven: The Interview (II)

Tell Me About My Company
Distractions
Interview More Than Once
Wrap Up
Case Study
Module Seven: Review Questions

Module Eight: Selection Process (I)

Testing
Look for Passion and Enthusiasm
Background Checks
Trust Your Instincts
Case Study
Module Eight: Review Questions

Module Nine: Selection Process (II)

Education Level Vs. Experience
Have a Consensus
Keep Non-Hires on File
Checking References
Case Study
Module Nine: Review Questions

Module Ten: Making an Offer

Do it Quickly
Employment Details
Notify Rejected Candidates
Be Creative
Case Study
Module ten: Review Questions

Module Eleven: Onboarding

Training and Orientation
Mentoring
30 60 90 Day Reviews
Make Them Feel Welcome
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Human Resource Management Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: A History of Human Resources

A Brief History
What is Human Resources Today?

Module Three: The Interview Process

The General Format
Types of Questions
Do’s and Don’ts

Module Four: Employee Orientation

The Orientation Process
The Role of Management and the Role of Human Resources
Tips and Tricks

Module Five: Following Up with New Employees

Daily Checklist for the First Week
Following Up at the End of the Week
Weeks and Months Later

Module Six: Workplace Safety

Understanding Your Role and Responsibilities
Understanding Local Rules
Understanding Industry-Specific Rules

Module Seven: Dealing with Harassment and Discrimination

Defining Harassment
Types of Workplace Discrimination
A Manager’s Responsibility
An Employer’s Responsibility

Module Eight: Workplace Violence

Defining Violence
A Manager’s Responsibility
An Employer’s Responsibility

Module Nine: Managing Employee Performance

Choosing the Time and Place For Feedback
Types of Employee Appraisals
Using the Feedback Sandwich
Encouraging Growth and Development

Module Ten: Disciplining Employees

Understanding Your Role
Understanding Your Choices
Having the Meeting
Following Up

Module Eleven: Terminating Employees

Documenting Events
Preparing for the Decision
Making the Decision
Communicating the Decision

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Measuring Results From Training Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Kolb’s Learning Styles

The Four Stage Process
Accommodators
Divergers
Convergers
Assimilators

Module Three: Kirkpatrick’s Levels of Evaluations

Overview
Level One: Reactions
Level Two: Learning
Level Three: Behavior
Level Four: Results

Module Four: Types of Measurement Tools

Goal Setting
Self-Evaluations
Peer Evaluations
Supervisor Evaluations
High-Level Evaluations

Module Five: Focusing the Training

Performing a Needs Assessment
Creating Learning Objectives
Drilling Down Into Content

Module Six: Creating an Evaluation Plan

What Will We Evaluate?
When Will the Evaluation be Completed?
How Will We Evaluate It?
Who Will Perform the Evaluation?

Module Seven: Assessing Learning before Training

Workplace Observation
Objectives Assessment
Pre-Assignments and Pre-Test

Module Eight: Assessing Learning during Training

Reviewing Learning Objectives
Performing Hip-Pocket Assessments
Quizzes and Tests
Skill Assessments

Module Nine: Assessing Learning after Training

Evaluation Timelines
Learning Journal
Goal Setting
Additional Methods of Evaluation

Module Ten: The Long Term View

Creating a Long Term Evaluation Plan
Methods of Evaluation
Documenting Lessons Learned

Module Eleven: Calculating the Return on Investment (ROI)

A Basic ROI Formula
Identifying and Measuring Tangible Benefits
Identifying and Measuring Intangible Benefits
Calculating Total Costs
Making a Business Case

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Millennial Onboarding Curriculum:

Module One: Getting Started

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Module Two: Purpose Of Onboarding

Start-Up Costs
Employee Anxiety
Employee Turnover
Realistic Expectations
Case Study
Module Two: Review Questions

Module Three: Introduction

Why Onboarding?
Importance Of Onboarding
Making Employees Feel Welcome
First Day Checklist
Case Study
Module Three: Review Questions

Module Four: Millennials And Onboarding

Who Are Millennials?
How Do Millennials Differ From Other Employees?
Investiture Socialization – Let Them Be Themselves
Informal Rather Than Formal Onboarding Processes
Case Study
Module Four: Review Questions

Module Five: Onboarding Checklist

Pre-Arrival
Arrival
First Day
First Week
First Month
Case Study
Module Five: Review Questions

Module Six: Engaging the Millennial Employee

Create An Informal Program Rather Than A Formal One
Engage Employees One On One
Role of Human Resources
Role of Managers
Case Study
Module Six: Review Questions

Module Seven: Following Up with the Millennial Employee

Initial Check In – One on One
Following Up – Regular, Informal Follow Ups
Setting Schedules – Millennials and Work/Life
Mentoring the Millennial Case Study
Module Seven: Review Questions

Module Eight: Setting Expectations with the Millennial Employee

Define Requirements – Provide Specific Instructions
Identify Opportunities for Improvement and Growth
Set Verbal Expectations – Specific, Clear, Systematic
Put It In Writing – Specific, Clear, Systematic
Case Study
Module Eight; Review Questions

Module Nine: Mentoring the Millennial Employee

Be Hands-On and Involved
Serial Mentoring
Be a Mentor, Not an Authority Figure
Focus Millennials' Exploratory Drive on Work
Case Study
Module Nine: Review Questions

Module Ten: Assigning Work to the Millennial Employee

Provide Clear Structure and Guidelines
Provide Specific Benchmarks
Set Boundaries and Provide Reality Checks
Guide, Don't Dictate
Case Study
Module Ten: Review Questions

Module Eleven: Pulling it All Together

Millennials Thrive on Feedback
Characteristics of Good Feedback
Informal Feedback
Formal Feedback
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Recommended Reading
Completion of Action Plans and Evaluations

Talent Management Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Defining Talent

What is Talent Management
Types of Talent
Skills and Knowledge Defined

Module Three: Understanding Talent Management

Guidelines
Importance & Benefits
Challenges
Key Elements to Developing a Winning Strategy

Module Four: Performance Management

Performance Management Defined
Benefits
How to Keep Your Employees Motivated
Case Study

Module Five: Talent Reviews

360 Degree Feedback
Talent Calibration
Maintaining an Effective Work Force
Looking to the Future

Module Six: Succession & Career Planning

What is Succession Planning?
Developing a Plan
Executing the Plan
Overcoming Roadblocks
Case Study

Module Seven: Engagement

Employee Engagement
Generating Engagement
Influences
Case Study

Module Eight: Competency Assessments

Competency Assessment Defined
Implementation
Final Destination
Case Study

Module Nine: Coaching, Training & Development

Setting Goals
Developing Options
Providing Feedback
Wrapping Up

Module Ten: Do's and Don'ts

Do's & Don'ts
Tips for Talent Management
Case Study

Module Eleven: Employee Retention

Goals and Motivation
The Expectancy Theory
Object Oriented Theory
Case Study

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Train-The-Trainer Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Understanding Training and Facilitation

What is Training?
What is Facilitation?
Identifying Appropriate Situations for Each

Module Three: Gathering Materials

Identifying Participants’ Needs
Reviewing the Materials
Identifying and Resolving Gaps

Module Four: Creating a Lesson Plan

Planning for the Basics
Adding Slack Time
Creating a Plan B
A Take-Home Template

Module Five: Choosing Activites

Types of Activities
Creating a Tickle Trunk
What To Do When Games Go Wrong

Module Six: Preparing for the Workshop

Creating a Materials List
Gathering Participant Information
Setting Up the Physical Location

Module Seven: Getting off on the Right Foot

Greeting Participants
Being Prepared
Using Icebreakers

Module Eight: Delivery Tips and Tricks

Using Visual Aids
Creating Support Materials
Gauging When It’s Time For A Break

Module Nine: Keeping it Interactive

Encouraging Discussion
Using Group Work
The Power of Post-It Notes

Module Ten: Dealing with Difficult Participants

The Ground Rules
Challenges and Solutions
Handling Interruptions

Module Eleven: Tackling Tough Topics

Tough Stuff to Watch Out For
Adjusting Your Material for a Sensitive Issue
Dealing with Sensitive Issues in the Workshop

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Universal Safety Practices Curriculum:

Module One: Getting Started

Housekeeping Items
Pre-Assignment Review
Workshop Objectives
The Parking Lot
Action Plan

Module Two: The Importance of Safety

Legal Responsibilities
Risks
Benefits
Setting the Example
Case Study
Module Two: Review Questions

Module Three: Fire Risk

Causes and Types
Assessment
Prevention
Communication
Case Study
Module Three: Review Questions

Module Four: Sound

Levels of Noise
Assessment
Risks
PPE or Environmental Changes
Case Study
Module Four: Review Questions

Module Five: Chemical and Electrical Hazards

Assess Chemicals Used
Inform
Control Exposure
Electrical Dangers
Policies and Controls
Case Study
Module Five: Review Questions

Module Six: Ergonomics

Common Ergonomic Related Injuries
Assess Risks
Equipment Changes
Training
Case Study
Module Six: Review Questions

Module Seven: Workplace Violence

Identify Stressors and Triggers
Substance Abuse
Report Policies
Training and Emergency Plans
Case Study
Module Seven: Review Questions

Module Eight: Transportation

Assess Transportation
Onsite
Off-site
Policies to Prevent Injury
Case Study
Module Eight: Review Questions

Module Nine: Machinery

Identify Machines and Their Risks
Establish Safeguards
Limit Use
Care and Maintenance
Case Study
Module Nine: Review Questions

Module Ten: Safety Program

Risk Assessment
Establish Goals and Objectives
Develop Policies and Procedures
Training
Case Study
Module Ten: Review Questions

Module Eleven: Monitoring

Establish Target KPIs
Audits and Inspections
Reports of Incidents
Assess Data
Case Study
Module Eleven: Review Questions

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Recommended Reading
Completion of Action Plans and Evaluations

Workplace Diversity Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: Understanding Diversity

What is Diversity?
Related Terms and Concepts
A Brief History
A Legal Overview

Module Three: Understanding Stereotypes

Stereotypes vs. Biases
Identifying Your Baggage
Understanding What Makes This Means

Module Four: Breaking Down the Barriers

Changing Your Personal Approach
Encouraging Workplace Changes
Encouraging Social Changes

Module Five: Verbal Communication Skills

Listening and Hearing: They Aren’t the Same Thing
Asking Questions
Communicating with Power

Module Six: Non-Verbal Communication Skills

Body Language
The Signals You Send to Others
It’s Not What You Say, It’s How You Say It

Module Seven: Being Proactive

Encouraging Diversity in the Workplace
Preventing Discrimination
Ways to Discourage Discrimination

Module Eight: Coping with Discrimination

Identifying if You Have Been Discriminated Against
Methods of Reprisal
Choosing a Course of Action

Module Nine: Dealing with Diversity Complaints as a Person

What To Do If You’re Involved In A Complaint
Understanding Your Role
Creating a Support System

Module Ten: Dealing with Diversity Complaints as a Manager

Recording the Complaint
Identifying Appropriate Actions
Choosing a Path

Module Eleven: Dealing with Diversity Complaints as an Organization

Receiving a Complaint
Choosing a Response
Learning from the Complaint

Module Twelve: Wrapping Up

Words from the Wise
Review of the Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Workplace Harassment Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: The Background

The Law
Identifying Harassment
Anti-Harassment
Policies

Module Three: Developing an Anti-Harassment Policy

An Anti-Harassment Policy: What Should Be Covered
How Model Policies Work
Steps to a Healthy Work Place
Educating Employees

Module Four: Policies in the Workplace

Anti-Harassment Policy Statements
Employee’s Rights and Responsibilities
Employer’s Rights and Responsibilities

Module Five: Proper Procedures in the Workplace

If You are Being Harassed
If You are Accused of Harassing
The Investigation
Remedies

Module Six: False Allegations

How to Address the Situation
Confidentiality
Monitoring the Situation
Retaliation
Appeals

Module Seven: Other Options

Union Grievance Procedures
Mediation: Getting Help from Outside Organization

Module Eight: Sexual Harassment

Defining Sexual Harassment
Elements of Harassment
Common Scenarios

Module Nine: Mediation

What is Mediation
Deciding if it is Right
How to Implement

Module Ten: Conflict Resolution

How to Resolve the Situation
Seeing Both Sides
Deciding the Consequence

Module Eleven: The Aftermath

How to Move On
Monitoring the Situation
Learning from Mistakes

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

Workplace Violence Curriculum:

Module One: Getting Started

Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives

Module Two: What is Workplace Harassment?

How to Identify
Costs to your Business

Module Three: Identifying the Bully

Abusive Workplace Behaviors
Bullying and Personality Disorders
Narcissism

Module Four: How to Handle Workplace Violence

Types of Behavior
Target the Behavior, Not the Person
Implement an Action Plan

Module Five: Risk Assessment (I)

Understanding Anger and Aggression
Defusing & De-escalating Strategies
Communication Skills
Tactical Options

Module Six: Risk Assessment (II)

Identifying the Hazard
Assessing the Risk
Controlling the Risk
Evaluating & Review

Module Seven: Being the Victim

What Is Not Considered Bullying
Steps to Take

Module Eight: Checklist for Employers

4 Step Process
Addressing all Employees
Code of Ethics
Policy and Procedures

Module Nine: Interview Process

Identify a Bully in the Interview
Warning Signs
Role Play
Case Study

Module Ten: Investigation Process

Advising your Supervisor
Lodging the Complaint
Initial Response
The Investigation
The Findings
Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

Scope
Philosophy
Principles
Intent
Options
Informal Complaint Process
Formal Investigation Process

Module Twelve: Wrapping Up

Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations

All necessary course materials are included.

System Requirements:

Internet Connectivity Requirements:

Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system. This is due to the potential high download and upload latency of cellular connections. Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

CPU: 1 GHz or higher
RAM: 4 GB or higher
Resolution: 1280 x 720 or higher. 1920x1080 resolution is recommended for the best experience.
Speakers / Headphones
Microphone for Webinar or Live Online sessions.

Operating System Requirements:

Windows 7 or higher.
Mac OSX 10 or higher.
Latest Chrome OS
Latest Linux Distributions

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

Latest Google Chrome is recommended for the best experience.
Latest Mozilla FireFox
Latest Microsoft Edge
Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
PDF reader program (Adobe Reader, FoxIt)
Courses may require other software that is described in the above course outline.

** The course outlines displayed on this website are subject to change at any time without prior notice. **