Human Skills - Workforce Bundle

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: REMOVE THE CLUTTER

• Just Do It
• You Don't Have to Keep Everything
• Three Boxes: Keep, Donate, and Trash
• A Place For Everything And Everything In Its Place
• Case Study
• Module Two: Review Questions

MODULE THREE: PRIORITIZE

• Write It Down
• Urgent/Important Matrix
• Divide Tasks
• 80/20 Rule
• Case Study
• Module Three: Review Questions

MODULE FOUR: SCHEDULING YOUR TIME

• Have a Master Calendar
• Setting Deadlines
• Remove or Limit the Time Wasters
• Coping With Things Outside of Our Control
• Case Study
• Module Four: Review Questions

MODULE FIVE: TO DO LISTS

• Use a Day Planner
• Finish What You Start
• Focus on the Important
• Do Quick Tasks Immediately
• Case Study
• Module Four: Review Questions

MODULE SIX: PAPER AND PAPERLESS STORAGE

• Find a System that Works for You
• Make it Consistent
• Make it Time Sensitive
• Setting up Archives
• Case Study
• Module Six: Review Questions

MODULE SEVEN: ORGANIZATION YOUR WORK AREA

• Keeping Items Within Arm's Reach
• Only Have Current Projects on Your Desk
• Arranging Your Drawers
• Organize to Match Your Workflow
• Case Study
• Module Seven: Review Questions

MODULE EIGHT: TOOLS TO FIGHT PROCRASTINATION

• Eat That Frog!
• Remove Distractions
• Give Yourself a Reward
• Break Up Large Tasks
• Case Study
• Module Eight: Review Questions

MODULE NINE: ORGANIZING YOUR INBOX

• Setting up Delivery Rules
• Folder and Message Hierarchy
• Deal with Email Right Away
• Flag and Highlight Important Items
• Case Study
• Module Nine: Review Questions

MODULE TEN: AVOID THE CAUSES OF DISORGANIZATION

• Keeping Everything
• Not Being Consistent
• Not Following a Schedule
• Bad Habits
• Case Study
• Module Ten: Review Questions

MODULE ELEVEN: DISCIPLINE IS THE KEY TO STAY ORGANIZED

• Stay Within Your Systems
• Learn to Say No
• Have Organization Be Part of Your Life
• Plan for Tomorrow, Today
• Case Study
• Module Eleven: Review Questions

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: THE BIG PICTURE

• What is Communication?
• How Do We Communicate?
• Other Factors in Communication

MODULE THREE: UNDERSTANDING COMMUNICATION BARRIERS

• An Overview of Common Barriers
• Language Barriers
• Cultural Barriers
• Differences in Time and Place

MODULE FOUR: PARAVERBAL COMMUNICATION SKILLS

• The Power of Pitch
• The Truth about Tone
• The Strength of Speed

MODULE FIVE: NON-VERBAL COMMUNICATION

• Understanding the Mehrabian Study
• All About Body Language
• Interpreting Gestures

MODULE SIX: SPEAKING LIKE A STAR

• S = Situation
• T = Task
• A = Action
• R = Result
• Summary

MODULE SEVEN: LISTENING SKILLS

• Seven Ways to Listen Better Today
• Understanding Active Listening
• Sending Good Signals to Others

MODULE EIGHT: ASKING GOOD QUESTIONS

• Open Questions
• Closed Questions
• Probing Questions

MODULE NINE: APPRECIATIVE INQUIRY

• The Purpose of AI
• The Four Stages
• Examples and Case Studies

MODULE TEN: MASTERING THE ART OF CONVERSATION

• Level One: Discussing General Topics
• Level Two: Sharing Ideas and Perspectives
• Level Three: Sharing Personal Experiences
• Our Top Networking Tips

MODULE ELEVEN: ADVANCED COMMUNICATION SKILLS

• Understanding Precipitating Factors
• Establishing Common Ground
• Using “I” Messages

MODULE TWELVE: WRAPPING UP

• Words from the Wise

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: GOAL SETTING

• The Three P's
• S.M.A.R.T. Goals
• Prioritizing Your Goals
• Visualization

MODULE THREE: PRIORITIZING YOUR TIME

• The 80/20 Rule
• The Urgent Versus Important Matrix
• Assertiveness

MODULE FOUR: PLANNING WISELY

• Creating Your Productivity Journal
• Maximizing the Power of Your Productivity Journal
• The Glass Jar: Rocks, Pebbles, Sand, and Water
• Chunck, Block, and Tackle
• Ready, Fire, Aim!

MODULE FIVE: TACKLING PROCRASTINATION

• Why We Procrastinate
• Nine Ways to Overcome Procrastination
• Eat That Frog!

MODULE SIX: CRISIS MANAGEMENT

• When the Storm Hits
• Creating a Plan
• Executing the Plan
• Lessons Learned

MODULE SEVEN: ORGANIZING YOUR WORKSPACE

• De-Clutter
• Managing Workflow
• Dealing with E-mail
• Using Calendars

MODULE EIGHT: DELEGATING MADE EASY

• When to Delegate
• To Whom Should You Delegate?
• How Should You Delegate
• Keeping Control
• The Importance of Full Acceptance

MODULE NINE: SETTING A RITUAL

• What is a Ritual?
• Ritualizing Sleep, Meals, Exercise
• Examples of Rituals
• Using Rituals to Maximize Time

MODULE TEN: MEETING MANAGEMENT

• Deciding if a Meeting is Necessary
• Using the PAT Approach
• Building the Agenda
• Keeping Things on Track
• Making Sure the Meeting Was Worthwhile

MODULE ELEVEN: ALTERNATIVES TO MEETINGS

• Instant Messaging and Chat Rooms
• Teleconferencing
• E-mail Lists and Online Groups
• Collaborating Applications

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: UNDERSTANDING STRESS

• What is Stress?
• What is Eustress?
• Understanding the Triple A Approach

MODULE THREE: CREATING A STRESS-REDUCING LIFESTYLE

• Eating Properly
• Exercising Regularly
• Sleeping Well

MODULE FOUR: ALTERING THE SITUATION

• The First A
• Identifying Appropriate Situations
• Creating Effective Actions

MODULE FIVE: AVOIDING THE SITUATION

• The Second A
• Identifying Appropriate Situations
• Creating Effective Actions

MODULE SIX: ACCEPTING THE SITUATION

• The Third A
• Identifying Appropriate Situations
• Creating Effective Actions

MODULE SEVEN: USING ROUTINES TO REDUCE STRESS

• Planning Meals
• Organizing Chores
• Using a To-Do List

MODULE EIGHT: ENVIRONMENTAL RELAXATION TECHNIQUES

• Finding a Sanctuary
• Using Music
• Seeing the Humor

MODULE NINE: PHYSICAL RELAXATION TECHNIQUES

• Soothing Stretches
• Deep Breathing
• Tensing and Relaxing
• Meditation

MODULE TEN: COPING WITH MAJOR EVENTS

• Establishing a Support System
• Creating a Plan
• Knowing When to Seek Help

MODULE ELEVEN: OUR CHALLENGE TO YOU

• Creating a Stress Log
• Week One: Recording Events
• Week Two: Identifying Stressors and Creating a Plan
• Week Three: Creating New Habits
• Reviewing and Evaluating

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: WHAT CAN A WEBINAR DO?

• Marketing to Prospective Customers
• Training or Teaching
• Demonstrations and Presentations
• Information Sharing
• Case Study
• Module Two: Review Questions

MODULE THREE: SUCCESSFUL WEBINAR CRITERIA

• Passion and Enthusiasm
• Value
• Knowing Your Target Audience
• Grab and Keep Attention
• Case Study
• Module Three: Review Questions

MODULE FOUR: FIND THE RIGHT FORMAT

• Tailor it To Your Audience
• Pre-Recorded
• The Live Webinar
• Two Person Team
• Case Study
• Module Four: Review Questions

MODULE FIVE: MARKETING AND SOCIAL MEDIA

• Blog Posts and White Papers
• Email Marketing
• Offer an Exclusive Deal
• Hashtags
• Case Study
• Module Five: Review Questions

MODULE SIX: DRIVE UP REGISTRATION

• Avoiding SPAM Filter
• A Great Title
• Solicit Questions
• The Registration Page
• Case Study
• Module Six: Review Questions

MODULE SEVEN: LEADING UP TO YOUR WEBINAR

• Reminder Emails
• Practice and Rehearse
• Test Your Technology
• Insert Solicited Questions
• Case Study
• Module Seven: Review Questions

MODULE EIGHT: PRESENTATION TIPS

• Show, Don’t Tell
• Sharing Your Desktop
• Strong Visuals
• Script It
• Case Study
• Module Eight: Review Questions

MODULE NINE: INTERACTING WITH YOUR AUDIENCE

• Polling and Surveying
• Answer Solicited Questions
• Activities
• Q&A Session
• Case Study
• Module Nine: Review Questions

MODULE TEN: MISTAKES TO AVOID

• Technical Issues
• Ignoring Your Audience
• Audience Not Participating?
• Timing
• Case Study
• Module Ten: Review Questions

MODULE ELEVEN: POST EVENT

• Contact No Shows
• Follow Up Email
• Call to Action
• Make it Easy to Share
• Case Study
• Module Eleven: Review Questions

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: CREATING THE PROGRAM

• Performing a Needs Analysis
• Writing the Basic Outline
• Researching, Writing, and Editing

MODULE THREE: CHOOSING YOUR DELIVERY METHODS

• Basic Methods
• Advanced Methods
• Basic Criteria to Consider

MODULE FOUR: VERBAL COMMUNICATION SKILLS

• Listening and Hearing: They Aren’t the Same Thing
• Asking Questions
• Communicating with Power

MODULE FIVE: NON-VERBAL COMMUNICATION SKILLS

• Body Language
• It’s Not What You Say, It’s How You Say It

MODULE SIX: OVERCOMING NERVOUSNESS

• Preparing Mentally
• Physical Relaxation Techniques

MODULE SEVEN: CREATING FANTASTIC FLIP CHARTS

• Required Tools
• The Advantages of Pre-Writing
• Using Colors Appropriately
• Creating a Plan B

MODULE EIGHT: CREATING COMPELLING POWERPOINT PRESENTATIONS

• Required Tools
• Tips and Tricks
• Creating a Plan B

MODULE NINE: WOW ‘EM WITH THE WHITEBOARD

• Traditional and Electronic Whiteboards
• Required Tools
• Using Colors Appropriately
• Creating a Plan B

MODULE TEN: VIBRANT VIDEOS AND AMAZING AUDIO

• Required Tools
• Tips and Tricks
• Creating a Plan B

MODULE ELEVEN: PUMPING IT UP A NOTCH

• Make Them Laugh a Little
• Encouraging Discussion
• Dealing with Questions

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: DEFINING COACHING AND MENTORING

• What is Coaching?
• What is Mentoring?
• Introducing the GROW Model

MODULE THREE: SETTING GOALS

• Goals in the context of GROW
• Identifying Appropriate Goal Areas
• Setting SMART Goals

MODULE FOUR: UNDERSTANDING THE REALITY

• Getting a Picture of Where You Are
• Identifying Obstacles
• Exploring the Past

MODULE FIVE: DEVELOPING OPTIONS

• Identifying Paths
• Choosing Your Final Approach
• Structuring a Plan

MODULE SIX: WRAPPING IT ALL UP

• Creating the Final Plan
• Identifying the First Step
• Getting Motivated

MODULE SEVEN: THE IMPORTANCE OF TRUST

• What is Trust?
• Trust and Coaching
• Building Trust

MODULE EIGHT: PROVIDING FEEDBACK

• The Feedback Sandwich
• Providing Constructive Criticism
• Encouraging Growth and Development

MODULE NINE: OVERCOMING ROADBLOCKS

• Common Obstacles
• Re-Evaluating Goals
• Focusing on Progress

MODULE TEN: REACHING THE END

• How to Know When You've Achieved Success
• Transitioning the Coachee
• Wrapping it All Up

MODULE ELEVEN: HOW MENTORING DIFFERS FROM COACHING

• The Basic Differences
• Blending the Two Models
• Adapting the GROW Model for Mentoring
• Focusing on the Relationship

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: UNDERSTANDING FACILITATION

• What is Facilitation?
• What is a Facilitator?
• When is Facilitation Appropriate?

MODULE THREE: PROCESS VS. CONTENT

• About Process
• About Content
• A Facilitator's Focus

MODULE FOUR: LAYING THE GROUNDWORK

• Choosing a Facilitated Approach
• Planning for a Facilitated Meeting
• Collecting Data

MODULE FIVE: TUCKMAN AND JENSEN'S MODEL OF TEAM DEVELOPMENT

• Stage One: Forming
• Stage Two: Storming
• Stage Three: Norming
• Stage Four: Performing

MODULE SIX: BUILDING CONSENSUS

• Encouraging Participation
• Gathering Information
• Presenting Information
• Synthesizing and Summarizing

MODULE SEVEN: REACHING A DECISION POINT

• Identifying the Options
• Creating a Short List
• Choosing a Solution
• Using the Multi-Option Technique

MODULE EIGHT: DEALING WITH DIFFICULT PEOPLE

• Addressing Disruptions
• Common Types of Difficult People and How to Handle Them
• Helping the Group Resolve Issues on Their Own

MODULE NINE: ADDRESSING GROUP DYSFUNCTION

• Using Ground Rules to Prevent Dysfunction
• Restating and Reframing Issues
• Getting People Back on Track

MODULE TEN: ABOUT INTERVENTION

• Why Intervention May Be Necessary
• When to Intervene
• Levels of Intervention

MODULE ELEVEN: INTERVENTION TECHNIQUES

• Using Your Processes
• Boomerang it Back
• ICE It: Identity, Check for agreement, Evaluate how to Resolve

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: THE EVOLUTION OF LEADERSHIP

• Defining Leadership
• Characteristics of a Leader
• Leadership Principles
• A Brief History of Leadership
• Historical Leaders
• Modern Leaders
• The Great Man Theory
• The Trait Theory
• Transformational Leadership
• Summary

MODULE THREE: SITUATIONAL LEADERSHIP

• Situational Leadership: Telling
• Situational Leadership: Selling
• Situational Leadership: Participating
• Situational Leadership: Delegating

MODULE FOUR: A PERSONAL INVENTORY

• An Introduction to Kouzes and Posner
• Model the Way
• Inspire a Shared Vision
• Challenge the Process
• Enable Others to Act
• Encourage the Heart
• A Personal Inventory
• Creating an Action Plan
• Set Leadership Goals
• Address the Goals
• Seek Inspiration
• Choose a Role Model
• Seek Experience
• Create a Personal Mission Statement

MODULE FIVE: MODELING THE WAY

• Determining Your Way
• Being an Inspirational Role Model
• Influencing Others’ Perspectives

MODULE SIX: INSPIRING A SHARED VISION

• Choosing Your Vision
• Communicating Your Vision
• Identifying the Benefit for Others

MODULE SEVEN: CHALLENGING THE PROCESS

• Developing Your Inner Innovator
• Seeing Room for Improvement
• Lobbying for Change

MODULE EIGHT: ENABLING OTHERS TO ACT

• Encouraging Growth in Others
• Creating Mutual Respect
• The Importance of Trust

MODULE NINE: ENCOURAGING THE HEART

• Sharing Rewards
• Celebrating Accomplishments
• Making Celebration Part of Your Culture

MODULE TEN: BASIC INFLUENCING SKILLS

• The Art of Persuasion
• The Principles of Influence
• Creating an Impact

MODULE ELEVEN: SETTING GOALS

• Setting SMART Goals
• Creating a Long-Term Plan
• Creating a Support System

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations

MODULE ONE: GETTING STARTED

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

MODULE TWO: AN INTRODUCTION TO CONFLICT RESOLUTION

• What is Conflict?
• What is Conflict Resolution?
• Understanding the Conflict Resolution Process

MODULE THREE: THE THOMAS-KILMANN INSTRUMENT

• Collaborating
• Competing
• Compromising
• Accommodating
• Avoiding

MODULE FOUR: CREATING AN EFFECTIVE ATMOSPHERE

• Neutralizing Emotions
• Setting Ground Rules
• Choosing the Time and Place

MODULE FIVE: CREATING MUTUAL UNDERSTANDING

• What Do I Want?
• What Do They Want?
• What Do We Want?

MODULE SIX: FOCUSING ON INDIVIDUAL NEEDS

• Finding Common Ground
• Building Positive Energy and Goodwill
• Strengthening Your Partnership

MODULE SEVEN: GETTING TO THE ROOT CAUSE

• Examining Root Causes
• Creating a Cause and Effect Diagram
• The Importance of Forgiveness
• Identifying the Benefits of Resolution

MODULE EIGHT: GENERATING OPTIONS

• Generate, Don't Evaluate
• Creating Mutual Gain Options and Multiple Option Solutions
• Digging Deeper into Your Options

MODULE NINE: BUILDING A SOLUTION

• Creating Criteria
• Creating a Shortlist
• Choosing a Solutions
• Building a Plan

MODULE TEN: THE SHORT VERSION OF THE PROCESS

• Evaluating the Situation
• Choosing Your Steps
• Creating an Action Plan
• Using Individual Process Steps

MODULE ELEVEN: ADDITIONAL TOOLS

• Stress and Anger Management Techniques
• The Agreement Frame
• Asking Open Questions

MODULE TWELVE: WRAPPING UP

• Words from the Wise
• Review of Parking Lot
• Lessons Learned
• Completion of Action Plans and Evaluations