NRF Retail Industry Fundamentals

Hours: 5 / Access Length: 12 Months / Delivery: Online, Self-Paced

Course Overview:

The course focuses on customer service and the sales process, with the following high-level performance goals for participants:

• Understand the principles of retail to have a solid foundation when applying for and interviewing for jobs.
• Know the range of opportunities and diversity of retail careers and determine which one aligns with personal goals, needs, and preferences.
• Build a career in retail based on the knowledge of a realistic career path and the necessary experience, training, personal commitment (meaning being reliable, etc.) and education to support that goal.
• Understand that the skills developed in an entry-level role in retail are transferable to many other roles and industries making retail an excellent way to start any career or career change.

Course Outline:

Retail Industry Fundamentals 1:  Welcome to Retail

• What is Retail?
• The Retail Product Cycle

Retail Industry Fundamentals 2:  Customer Service and Sales and Retail Operations

• Customer Service Skills
• Sales Basics
• Retail Operations Basics
• Loss Prevention
• Workplace Safety
• Understanding Profit

Retail Industry Fundamentals 3: Career Fundamentals

• Being Professional
• A Place For You In Retail

Certification(s):

This course prepares students to take the NRF Retail Industry Fundamentals national certification exam.   The cost of the course INCLUDES the cost of the national certification exam.

The untimed exam consists of 50 multiple-choice questions delivered in 3 parts:

• Part 1: 16 questions
• Part 2: 17 questions
• Part 3: 17 questions

The exam is not proctored, and learners can take each exam part 2 times before they must pay for a retake.

System Requirements:

Internet Connectivity Requirements:

• Cable, Fiber, DSL, or LEO Satellite (i.e. Starlink) internet with speeds of at least 10mb/sec download and 5mb/sec upload are recommended for the best experience.

NOTE: While cellular hotspots may allow access to our courses, users may experience connectivity issues by trying to access our learning management system.  This is due to the potential high download and upload latency of cellular connections.   Therefore, it is not recommended that students use a cellular hotspot as their primary way of accessing their courses.

Hardware Requirements:

• CPU: 1 GHz or higher
• RAM: 4 GB or higher
• Resolution: 1280 x 720 or higher.  1920x1080 resolution is recommended for the best experience.
• Speakers / Headphones
• Microphone for Webinar or Live Online sessions.

Operating System Requirements:

• Windows 7 or higher.
• Mac OSX 10 or higher.
• Latest Chrome OS
• Latest Linux Distributions
  

NOTE: While we understand that our courses can be viewed on Android and iPhone devices, we do not recommend the use of these devices for our courses. The size of these devices do not provide a good learning environment for students taking online or live online based courses.

Web Browser Requirements:

• Latest Google Chrome is recommended for the best experience.
• Latest Mozilla FireFox
• Latest Microsoft Edge
• Latest Apple Safari

Basic Software Requirements (These are recommendations of software to use):

• Office suite software (Microsoft Office, OpenOffice, or LibreOffice)
• PDF reader program (Adobe Reader, FoxIt)
• Courses may require other software that is described in the above course outline.